Total Group
Brokerage Firm Review
Total Group is a well-established brokerage firm with a solid reputation in the financial industry. With years of experience and a team of experts, Total Group has become a trusted name among investors. However, some users have reported issues with customer service and platform reliability, so it’s essential to consider both the positive and negative aspects of the firm.
Services Offered
Total Group offers a wide range of services to meet the diverse needs of investors. From trading platforms to investment options and additional tools, the firm provides comprehensive solutions for both beginners and experienced traders. While some users praise the variety of services available, others have mentioned limitations in certain areas, such as research tools or educational resources.
Fees and Commissions
When it comes to fees and commissions, Total Group offers competitive rates for many of its services. However, some users have expressed concerns about hidden fees or high commission charges for certain transactions. It’s important to carefully review the fee structure to understand the costs associated with using the brokerage firm.
User Experience
The user experience at Total Group is a mixed bag, according to feedback from customers. While some users appreciate the user-friendly interface of the trading platform and the ease of use, others have encountered technical issues or difficulties navigating the platform. Additionally, the availability of educational resources has received mixed reviews, with some users finding them helpful and others wanting more in-depth information.
Customer Support
Customer support at Total Group has been a point of contention for some users. While some have had positive experiences with responsive and helpful support representatives, others have reported long wait times or unhelpful responses. The availability of support channels and the overall quality of customer service can vary, so it’s important to consider this aspect when choosing a brokerage firm.
Pros and Cons
Pros
- Wide range of services
- Competitive fees and commissions
- User-friendly interface
- Responsive customer support
Cons
- Issues with customer service
- Platform reliability concerns
- Limited educational resources
- Potential hidden fees
Final Verdict
Overall, Total Group offers a comprehensive range of services with competitive fees and commissions. While there are some drawbacks, such as customer service issues and platform reliability concerns, the firm has received positive feedback for its user-friendly interface and responsive support. It’s important to weigh the pros and cons carefully before making a decision, but Total Group may be a suitable option for investors looking for a reputable brokerage firm.
My experience with Total Group as a broker was absolutely disappointing. Their customer service is abysmal – unresponsive, delayed, and frequently rude. I found it nearly impossible to receive any form of help or answer to my inquiries. Not only this, but their platform is outdated and often crashes, leading to lost trades and investment opportunities. To top it all off, they lack transparency in their charges, leading to unexpected costs. Overall, I strongly advise seeking other more reliable and customer-friendly brokers.
My experience with Total Group was far from satisfactory. I found their service levels to be lacking, especially when it came to communication and transparency. They were slow to respond to queries and didn’t provide timely updates regarding my investments. On top of that, the fees were exorbitantly high with a low return on investment. It seemed like they were more interested in profiting from my investments than working in my best interests. I have since then shifted to a different broker and would not recommend Total Group at all.
Total Group offers a range of broker services but customer service could be improved.