Robokassa
Payment services Review
Robokassa is a popular payment service in Russia, known for its wide range of payment options and user-friendly interface. While it has a good reputation for reliability and security, some users have reported issues with customer support and high fees.
Services Offered
Robokassa offers a variety of services including online payments, mobile payments, and payment processing for e-commerce businesses. Users appreciate the convenience of being able to make payments using multiple methods, but some have complained about technical glitches and delays in processing transactions.
Fees and Commissions
Robokassa charges fees for each transaction, with rates varying depending on the payment method used. While some users find the fees to be competitive, others feel that they are too high compared to other payment services. Additionally, there have been complaints about hidden fees and unexpected charges.
User Experience
Overall, users find the Robokassa platform to be easy to use and navigate. The interface is intuitive and user-friendly, making it simple for customers to make payments. However, some users have reported issues with slow loading times and occasional errors when processing transactions.
Customer Support
Customer support at Robokassa is available via phone, email, and live chat. While some users have had positive experiences with the support team, others have complained about long wait times and unhelpful responses. Improvements in this area could enhance the overall user experience.
Pros and Cons
Pros
– Wide range of payment options
– User-friendly interface
– Reliable and secure platform
Cons
– High fees
– Issues with customer support
– Technical glitches and delays
Final Verdict
Overall, Robokassa is a solid payment service with a good reputation for reliability and security. However, there are areas for improvement such as customer support and fee transparency. Users should weigh the pros and cons before deciding if Robokassa is the right payment service for their needs.
I had an extremely subpar experience with Robokassa. Theoretically, it offers a massive array of services but practically, it falls short on delivering efficient and reliable service. The interface is incredibly outdated, full of bugs, and frequently crashes, disrupting the workflow. Furthermore, the customer support is practically non-existent, as I’ve faced a lot of difficulty in getting prompt and helpful responses. There are also numerous hidden charges that aren’t apparent when you first start using the service. Transaction processing times are painfully slow, which gets quite annoying when you’re dealing with time-sensitive matters. Overall, my impression of Robokassa is extremely disappointing. It needs significant improvements in its service delivery and overall user experience to compete with other payment services out there.